You should have received a magic link email to commuta.cc. Click the link to log in — no password needed initially. Once logged in, connect your Strava account if you haven't already. Commuta will then start syncing your activities automatically three times a day.

We recommend also setting a password (Menu → Change password) so you can log in directly in future.

Register the route in the Routes tab, and Commuta does the rest. Every journey you record is checked against your registered routes at each sync, and a match is credited automatically.

There is nothing to tag and nothing to remember. Once a route is registered it works every time you travel it, in either direction.

A journey along a route you have not registered will not be credited — so it is worth registering your regular commutes before you start. See "How do Commuta Routes work?" below.

No. Commuta recognises your commutes by matching each journey against the routes you have registered, so the Strava Commute toggle plays no part in what you earn.

If you tag your activities in Strava for your own record-keeping, carry on — it makes no difference either way.

Commuta syncs automatically three times a day — morning, afternoon and evening. If your activity was recorded after the last sync, it will appear at the next one.

If an activity has been missing for more than 24 hours, check:

① The activity is visible in Strava (not private or deleted)
② Commuta still has access to your Strava account — check your Strava settings under "My Apps"
③ Email rob@commuta.cc and we'll investigate.

Register your commute in the Routes tab — the easiest way is to import it from a previous Strava ride, run or walk along that route, or you can draw it on the map by hand. You can register up to 6 routes — for example home↔work, or home↔station if you travel part of the way. Each route is checked in both directions, so one route covers your journey out and back; register a second only if the way back genuinely differs. Commuta then checks every new activity against your routes at each sync, three times a day — morning, afternoon and evening.

An activity is auto-credited as a commute when it starts near one end of a registered route and finishes near the other — in either direction — and follows most of that route. Commuta allows for GPS taking a moment to lock on at the start, so a slightly-off start still matches.

You're always credited your registered route distance, never the total activity distance. So adding training laps or extra miles on the way is completely fine: a 70 km ride that includes your 10 km commute still earns commute coins for 10 km.

Auto-detection is point-to-point, so a there-and-back recorded as one activity won't be picked up — see "I rode there and back…" below.

Auto-detection is point-to-point: it looks for an activity that starts near one end of your registered route and finishes near the other. A there-and-back recorded as a single activity starts and finishes in the same place, so it doesn't match.

The fix: stop and save at your destination, then start a fresh activity for the return leg. Each leg is then recognised and credited on its own.

If you usually "resume" the same activity for the journey home, that's what merges the two legs into one — saving them separately is the trick.

C-Coins are the sum of seven components: Emissions (air quality and CO₂ savings), Health (calorie value), Decongestion (transport benefit), Streak bonus, Consistency bonus, Resilience (weather bonus), and Milestones.

Every component is grounded in UK government appraisal data from DfT WebTAG v2.03FC (December 2025). See the full C-Coins Explainer in the Library for detail.

At this stage, a journey between home and your place of work — travelled actively, on foot, running or cycling, where the alternative would have been a car or other fossil-fuelled transport.

The October trial measures employee commuting for organisations, so both crews are counted on the same basis for the duration. Other regular journeys — the school run, the shops, errands — may come into scope later, but for now it is work travel that earns.

So register your work commute as your route. It needs to match one of your registered routes to be credited. Active travel only: driving, motorbike, scooter or public-transport journeys won't count — even with GPS running, Commuta screens these out by activity type and speed. Virtual and indoor activities are removed automatically too.

For auto-detected commutes, Commuta credits your registered route distance, not the GPS distance of the whole activity. So if you ride further than your registered route — extra laps, a longer way round, a warm-up — those extra miles don't add to your commute distance. They still count towards your Health coins as activity.

It also means a Strava privacy zone hiding the start or end of your ride no longer shortens your commute figure: the registered route distance is used regardless of where the GPS track begins.

The weekly target is 20 C-Coins, Monday to Sunday. Reach it and your reward appears in the Rewards tab as a single-use QR code.

Every week of the trial uses the same 20-coin target. Reward partner and prize details are announced separately.

The resilience bonus rewards commuting in challenging conditions — rain, wind, cold. It adds up to +60% on your Health coins for that commute, based on the weather at your GPS location and start time (fetched from Open-Meteo).

There is a safety cap: ice, storms, gales, blizzards, apparent temperature below 1°C, or wind/gusts above 50 kph give zero bonus — we don't reward genuinely dangerous conditions. Always use your judgement. Your safety comes first.

Activities within a Strava privacy zone cannot receive this bonus as location data is not available.

Once you have reached 20 C-Coins in a week, the Rewards tab shows a QR code. Show it at the venue — they scan it, and the code is single-use.

You have until the end of the Sunday of the following week to redeem it, so a reward earned this week stays claimable for the whole of next week.

If something goes wrong at the venue and you do not receive your reward, let us know — it can be reissued.

Prizes are awarded on cumulative C-Coins across the full trial period. You are entered automatically — just keep commuting. Details appear in the Rewards tab once confirmed.

Commuta connects to Strava via their official API using the permissions you grant during setup. We pull activity data (distance, duration, sport type, speed, elevation gain, GPS route, and heart rate and power where available) to calculate your C-Coins and populate your dashboard.

We never sell your data and never use it for marketing. To run the service we use a few trusted providers, each getting only what it needs — our hosting and database provider, our email provider, our maps provider and our weather provider. You can revoke Commuta's Strava access at any time in Strava → Settings → My Apps. See the Privacy page for full details.

Yes. Go to Menu → My Profile and turn off "Show on crew leaderboard". You'll still earn C-Coins and be eligible for rewards — you just won't be visible to other crew members.

Email rob@commuta.cc and ask us to delete your account, or revoke Commuta's access in Strava (Settings → My Apps). Either way we delete your personal data within 30 days and confirm by email once it's done. If you disconnect Commuta from Strava, we keep your account for 7 days in case you reconnect, then delete it.

You can also ask for a copy of everything we hold about you — same address, and we'll send it over.

Email Rob at rob@commuta.cc — he'll get back to you quickly. All feedback is genuinely welcome and helps shape the product.